Base Station Connectivity Troubleshooting
Oct 31, 2022 · Try using a different Ethernet cable. If this helps, then the cable itself may be faulty. Try a soft reset. Hold down the Sync button on the base station until the status light turns solid
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6 Frequently Asked Questions about “Outdoor wireless base station issues”
What if my base station doesn't connect to the network?
Your base station won't connect to the network. It's important to remember that you shouldn't delete your Wyze Cam Outdoor or Wyze Base Station from the Wyze app while they show Offline, as this will prevent you from being able to set them up again. Make sure you have the latest version of the Wyze app here.
Can I Delete my Wyze Cam Outdoor & base station?
It's important to remember that you shouldn't delete your Wyze Cam Outdoor or Wyze Base Station from the Wyze app while they show Offline, as this will prevent you from being able to set them up again. Make sure you have the latest version of the Wyze app here. Check your base station for firmware upgrades.
Why is my Wyze base station not working?
Plug Wyze Base Station into a different power outlet. If this helps, then the power outlet may not be powered. Try using a different Ethernet cable. If this helps, then the cable itself may be faulty. Try a soft reset. Hold down the Sync button on the base station until the status light turns solid yellow.
Why is my Wyze base station status light not turning blue?
Problem Wyze Base Station is connected via Ethernet cable to your router, but the status light is not turning solid blue. Your base...
How do I Reset my Wyze base station?
Try a soft reset. Hold down the Sync button on the base station until the status light turns solid yellow. Once the status light begins flashing yellow, set up the base station as new using the setup instructions here. Problem Wyze Base Station is connected via Ethernet cable to your router, but the status light is not turning solid blue.
How do I update my Wyze base station?
In the Wyze app, go to Account > Firmware Upgrade > Update next to Wyze Base Station. Outdated firmware can cause connectivity issues. Make sure you're interacting with the right base station if you have more than one. Verify the status light color to make sure the base station is set up and functional. It should be solid blue.